Last updated: d 08/m 05/y 2026
This Refund & Warranty Policy explains the conditions under which refunds, replacements, activation assistance, and technical support services are provided for products and activation entitlements purchased through www.cad4cad.com.
By purchasing any product from the Website, the customer acknowledges and accepts the terms described in this policy.
This policy should be read together with the Terms and Conditions, Privacy Policy, and Digital Delivery Policy available on the Website.
cad4cad.com provides perpetual digital activation entitlements and activation management services within the European Union.
The Website provides activation entitlements through the following formats:
Activation entitlements manually configured by our staff on the customer’s provided email address.
Unique internal reference identifiers associated with activation entitlement fulfillment, verification, and customer support operations.
Digital access credentials provided to the customer that allow access to a pre-configured activation environment or publisher licensing infrastructure.
The Website provides only digital activation entitlements, activation credentials, and activation management services.
No executable files, downloadable packages, physical media, hosted digital content, or official publisher subscriptions are provided.
Customers are responsible for obtaining installation packages directly from official distribution sources or publisher-authorized channels.
All activation entitlements sold on cad4cad.com include technical assistance and activation support for the purchased entitlement duration.
The Company provides reasonable technical support intended to ensure that activation entitlements are delivered and configured correctly at the time of fulfillment.
The warranty and support services may include:
assistance with activation-related issues
assistance with access-related issues
verification of activation fulfillment
troubleshooting of activation entitlement delivery problems
replacement activation fulfillment where a verified technical issue cannot be resolved
If an activation-related issue cannot be resolved through technical assistance, the Company may provide a replacement activation entitlement or alternative activation solution within a reasonable timeframe and at no additional cost.
Technical support is limited to issues directly related to:
activation fulfillment
activation access
activation entitlement verification
delivery-related technical issues
The Company does not provide official publisher technical support, advanced configuration assistance, or product training services.
Support for the following areas remains under the responsibility of the original publisher or platform provider:
product usage
advanced configuration
publisher-side functionality
feature-related questions
compatibility matters unrelated to activation fulfillment
publisher-side infrastructure or platform changes
Due to the nature of digitally delivered activation entitlements and activation services, refund eligibility may be limited once activation fulfillment or delivery has begun.
Under applicable European consumer protection regulations, the right of withdrawal may not apply once digital service execution or activation fulfillment has started with the customer’s prior consent.
However, cad4cad.com voluntarily evaluates refund requests on a case-by-case basis in order to provide fair and reasonable customer support.
Refund requests related to the following situations may not be eligible:
incorrect product selection
compatibility limitations
unsupported environments
lack of technical knowledge
configuration-related issues outside the Company’s activation services
requests submitted after successful activation fulfillment and verified delivery
Refunds may be considered where:
activation fulfillment cannot be completed
a verified activation-related issue cannot be resolved
the delivered activation entitlement is unusable due to a technical issue directly attributable to the Company
the customer purchased an incorrect activation entitlement and the request is submitted before fulfillment or activation processing has been completed
For certain Email-Activated Entitlements manually configured by our staff, the Company voluntarily provides an additional 48-hour refund evaluation window.
Customers may submit a refund request within 48 hours of purchase, including after activation fulfillment has already occurred.
Each request is individually reviewed by our support team based on the specific circumstances of the order and activation status.
This voluntary evaluation process applies only to Email-Activated Entitlements manually configured by the Company.
Activation Credentials or immediately delivered activation information may not qualify for this voluntary refund evaluation process once delivery has been completed.
After the evaluation period expires, activation entitlements remain covered by technical support and activation assistance for the purchased entitlement duration.
To request support, replacement assistance, or a refund review, customers must open a Support Ticket through the Support Portal available on the Website.
If a refund request is approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider, banking institution, or card issuer involved in the transaction.
If a verified activation-related issue cannot be resolved through troubleshooting or technical assistance, the Company may provide a replacement activation entitlement or alternative activation configuration at no additional cost.
Replacement fulfillment is generally processed within a reasonable operational timeframe following verification of the issue.
The replacement process is intended to maintain continuity of activation access and customer usability.
Customers are responsible for:
verifying compatibility requirements before purchasing
providing a valid and accessible email address when activation fulfillment requires email assignment
obtaining installation packages from official distribution sources
reviewing the Support Center documentation before requesting technical assistance
Many common activation visibility or access-related situations can be resolved through the Troubleshooting section of the Support Center.
Support Center: Here
Customers are encouraged to review the available documentation before opening a support request.
cad4cad.com operates as an independent digital licensing service provider.
The Company is not affiliated with, endorsed by, or officially connected to third-party publishers or platform providers.
All trademarks, activation infrastructures, and publisher systems remain the property of their respective owners.
The Company does not control:
publisher-side infrastructure
platform availability
publisher-imposed restrictions
third-party system modifications
future platform or infrastructure changes introduced by publishers
Customers remain responsible for ensuring that their use of activation entitlements complies with the laws and regulations applicable within their jurisdiction.
The Company’s responsibility is limited to the activation fulfillment and support services described in this policy.
Refunds, replacements, or support services may be declined in situations involving:
misuse of activation entitlements
unauthorized account modifications
violations of applicable laws or regulations
third-party restrictions outside the Company’s control
investigations or actions initiated by publishers or authorities relating to customer conduct
By purchasing through the Website, the customer acknowledges and accepts responsibility for the final use of activation entitlements following delivery and activation fulfillment.
Customers experiencing issues or disputes related to purchases may contact us through the following channels:
Email: info@cad4cad.com
Support Portal: Here
Live Chat: available on the Website
Customers located within the European Union may also access the European Online Dispute Resolution platform:
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