Digital Products & License Delivery Policy

Last updated: d 06/m 03/y 2026

This Digital Products & License Delivery Policy explains how digital software licenses, activation credentials, and activation keys purchased through www.cad4cad.com are delivered, activated, and supported.

By purchasing any product from the Website, the customer acknowledges and accepts the terms described in this policy.

This policy should be read together with the Terms and Conditions, Privacy Policy, and Cookie Policy available on the Website.

1. Nature of Digital Products

All products sold on www.cad4cad.com consist exclusively of digital software licenses, activation credentials, or software activation keys (product keys).

These digital products allow the customer to activate or access software through the licensing systems provided by the original software publisher.

The Company does not sell, distribute, or provide downloadable software files, installation packages, or executable programs.

Customers are responsible for downloading and installing the software directly from the official software publisher or authorized distribution sources.

Depending on the product purchased, customers may receive:

activation of a software license assigned to the email address provided during purchase
a software activation key or product key
digital license credentials or activation information
access to activation information through the customer account area

The Company acts solely as a distributor of digital license activation rights, activation credentials, or activation keys, and does not claim ownership of the software products themselves.

All trademarks, software products, and licensing systems remain the property of their respective software publishers.

2. License Delivery Method

Digital products are delivered electronically after successful order confirmation and payment verification.

Depending on the type of product purchased, delivery may occur through one of the following methods:

activation of the license directly on the email address provided by the customer
delivery of a software activation key or product key
delivery of activation credentials via email
availability of activation credentials or keys within the customer account dashboard

For products that require manual activation, the license may be assigned to the customer’s email address after order verification.

If the purchased product includes an activation key, the key may be delivered:

via email after order confirmation
within the customer account area
through a secure digital delivery system

Customers are responsible for ensuring that the email address provided during purchase is accurate and accessible, as it may be required for license activation or delivery.

3. License Activation Process

For certain products, license activation requires assigning the license to the email address specified by the customer during checkout.

Once activation has been completed, the customer may receive a confirmation notification indicating that the license has been activated.

Depending on the licensing infrastructure used by the software publisher, the activated license may appear within the customer’s software account.

The Company does not control the internal licensing systems or infrastructure of third-party software publishers.

4. Delivery Time

Digital products are typically delivered within 1 to 24 hours after payment confirmation.

Delivery times may vary depending on operational factors such as:

manual activation procedures
payment verification
fraud prevention checks
operational workload

The Company will make reasonable efforts to complete delivery as quickly as possible.

5. Customer Responsibilities

Customers are responsible for:

providing accurate information during purchase
providing a correct email address when license activation requires email assignment
verifying compatibility of the purchased license with their intended system
installing the software from official sources

Incorrect or inaccessible email addresses may prevent the license from being correctly activated or assigned.

The Company cannot be held responsible for issues resulting from incorrect information provided by the customer.

6. Technical Limitations of Licensing Systems

Certain software publishers operate licensing infrastructures that impose technical limitations on how licenses are assigned or displayed within user accounts.

These systems are managed entirely by the software publisher and are outside the control of the Company.

In some cases, technical limitations may affect how licenses appear within customer accounts or how licensing entitlements are managed.

The Company cannot modify or override the internal licensing rules defined by third-party software providers.

7. Order Verification and Fraud Prevention

To maintain the security of the platform and prevent fraudulent activity, the Company may perform verification procedures before delivering digital products.

These procedures may include:

payment verification
fraud risk analysis
transaction monitoring
identity verification requests

If suspicious activity is detected, the Company reserves the right to:

delay delivery
temporarily suspend the order
request additional verification
cancel transactions suspected of fraud

These measures are implemented to protect both the Company and legitimate customers.

8. Refund Policy for Digital Products

Due to the nature of digital products, orders are generally considered final once the digital license, activation key, or activation credentials have been delivered or activated.

Under applicable European consumer protection regulations, the right of withdrawal does not apply to digital content once delivery or activation has begun, particularly where the customer has consented to the immediate execution of the digital service.

Refund requests based on the following reasons may not be eligible:

change of mind
incorrect product selection
compatibility issues
lack of technical knowledge
configuration errors

Refunds may only be considered in cases where the delivered license or activation key cannot be used due to a technical issue directly attributable to the Company.

However, for certain products where the license is manually activated by the Company on the customer’s designated email address, we voluntarily provide an additional 48-hour refund window.

For these specific license types, customers may request a full refund within 48 hours of purchase, even if the license has already been activated.

This refund window applies regardless of the reason for the request, provided the request is submitted within the 48-hour period and the license type is eligible for this policy.

This option applies only to licenses that are activated directly on the customer’s email address by the Company and does not apply to products delivered in the form of activation keys, product keys, or other immediately usable digital credentials.

After the 48-hour period has expired, the order becomes non-refundable, except in cases where the product cannot be used due to a technical issue directly attributable to the Company.

9. Support and Troubleshooting

If customers experience issues related to license activation, software installation, or software execution, they are encouraged to consult the Support Center before contacting customer support.

Support Center: HERE

The Troubleshooting section of the Support Center contains guidance regarding common technical scenarios related to license activation, account visibility, installation procedures, and software execution.

Many issues can often be resolved by reviewing the documentation available in the Troubleshooting section.

Customers are encouraged to consult this information before opening a support request.

10. Limitation of Liability

The Company acts solely as a distributor of digital license activations, activation credentials, and activation keys and does not control the software products themselves.

Therefore, the Company shall not be held responsible for: